Return policy

At BMH Construction Company ("we," "us," "our"), we strive to provide high-quality materials and equipment as part of our construction services. This Return Policy outlines the terms and conditions for returning any products purchased directly from us.

1. Eligibility for Returns

We accept returns of materials or equipment under the following conditions:

  • Damaged or Defective Goods: If you receive products that are damaged or defective, you may request a return or exchange within 2-3 days of receiving the goods.

  • Incorrect Orders: If the products delivered to you do not match the items specified in your order, you may return them for a refund or exchange within 2-3 days of receipt.

  • Unused Condition: Returns will only be accepted for items that are in their original, unused condition and in the original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order materials
  • Products that have been used, installed, or modified
  • Perishable items (e.g., concrete, cement mixtures)
  • Any items marked as non-returnable at the time of sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Notify us of your return request within [Insert Number] days of receiving the product. Provide details about the order, the reason for the return, and any evidence of damage or defect (photos, descriptions, etc.).

  2. Return Authorization: Once your return request is approved, we will issue you a Return Authorization (RA) number. Returns without an RA number will not be accepted.

  3. Shipping the Return: You will be responsible for shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service for returning goods.

4. Refunds and Exchanges

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange:

  • Refunds: If approved, your refund will be processed within 2-3 business days. The refund will be applied to your original method of payment.
  • Exchanges: If you request an exchange for a different product or replacement, we will arrange for the shipment of the new item after receiving the returned goods.

5. Restocking Fees

A restocking fee may apply for returns of non-defective or non-damaged items. This fee will be deducted from the total refund amount.

6. Contact Information

If you have any questions or need assistance with a return, please contact us at:

BMH Construction Company
5143 Adamstowne Way Sacramento California 95835
info.bmh@gmail.com
+19169961606